Career Opportunities with SEC >> Contact Specialist - NWC - West Covina
Contact Specialist - NWC - West Covina
Summary
Title:Contact Specialist - NWC - West Covina
ID:11025
Location:1 - North West College - West Covina
Department:Administration
Status:Non-exempt (hourly) / Part Time
Salary Range:Depending on Experience
Description
North-West College is part of a stable and growing system of seven campuses in California and Nevada which is a leader in Medical Career Training since 1966.

The mission of North-West College is to prepare students in short term programs for employment. This is accomplished by a professional faculty, as well as a qualified administration and support staff. Facilities are well equipped, nicely decorated and the atmosphere is vibrant, friendly and warm. The quality of education is the highest priority at North-West College. Students are accepted on their ability to benefit without regard for race, color or creed.

POSITION TITLE: Contact Specialist

SCHEDULE:  36 hours/week

POSITION SUMMARY:
Under general supervision assists Admissions in making telephone calls and setting appointments. Responsible for calling all SEC Internet and website inquiries.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Work compliantly within federal and state regulations.
-Adhere to company Admissions Code of Ethics, policies and procedures.
-Communicate effectively when working with prospective and future students while avoiding 
Misrepresentation at all times.
-Provide highest level of customer service to prospective students.
-Call all Internet and website Inquiries. High volume inbound and outbound calls.
-Assist High School department in calling High school inquiries.
-Conduct continual follow-up on all inquiries (phone, mail, internet).
-Screen potential applicants by phone and set up campus interviews.
-Input all activity into database management system in a timely and accurate manner.
-Submit required reports and projects in a timely manner.
-Take part in campus, departmental, and company events.
-Actively participate in training development as needed both in a group and individually.
-Represent the campus accurately and uphold company values.
-Must be flexible to work a couple of evenings and or Saturday mornings.
-Maintain and organize inquiries.
-Perform other duties as assigned.
  
KNOWLEDGE AND SKILLS:
Possess knowledgeable of and stays current on program offerings.
Demonstrated skills in facilitating and modeling a strong customer service orientation. Ability to interact constructively with colleagues and supervisor.
Ability to project a professional image in over the phone and in writing.
Possess quality voice skills, speak well, and be clearly understood via telephone..
Strong organizational skills.
Capacity to work in a fast-paced environment and be a self-starter.
Ability to focus on specific quantifiable goals for achievement.
Demonstrated computer literacy skills including working knowledge of Microsoft Office applications: Word, Excel, and Outlook.
 
EDUCATION AND EXPERIENCE:

High School diploma or equivalent required.
Must have previous telemarketing, dispatch, receptionist, or customer service experience.

 
This opening is closed and is no longer accepting applications
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